Job details


Owners Reception Team Member – Haven 

Do you want a career in our Owners team, working for The Times 6th Best Big Company in the UK?

The successful candidate will be a key member of the team and focus on delivering excellent customer service and sales at all times. Their aim is to approach our owners with a problem-solving attitude and to treat every customer as an individual.

•Provide a warm and friendly welcome to all our owners and visitors at all times
•Local information - be ready to share your knowledge and experience of the area to help  our guests make the most of their rest time
•Help to give our owners advice with their account, wow them with their impression of  the team at Rockley Park
•Park knowledge – be able to chat to owners about all the great facilities and  activities on Park, and suggest those that the family might enjoy
•Preparation – getting everything ready for our owners, from park opening/closing to  parties and events
•Take accurate detail of any maintenance/repairs needed and process straight away so  that we can fix it for the owner asap and get it right first time and communicate the  outcome
•Do the right thing – if an owner has cause for complaint, let’s put it right and make  sure that they are able to get back to enjoying their ownership.
•Any other duties requested by your Manager

Requirements: 

The ideal candidate will be a dedicated team player, possessing first class customer service skills, a love of working with the public and the ability to work under pressure. They will also have a positive, flexible attitude and be enthusiastic, able to take the initiative and self-motivated. Previous experience within a similar position is desirable but not essential.
Please be aware that the role requires flexibility and includes weekend and some evening work.

Core Competencies: 

Excellent communication – encourage dialogue, deliver clear message, able to listen to customer
Customer service ethics – discover and respond to customer needs
Building strong customer relations – develop positive relations
Sales focussed – achieving targets, negotiation to close
Results driven


The Benefits of working with us:

•Free use of many of the Park facilities and discounts off our food and retail outlets.
•Discounted Bourne Leisure holidays for you, your family and friends.
•Reward and recognition schemes including long service and team member of the month.
•Externally recognised qualifications to give you the opportunity to develop and  progress.

Our guests and our team members are vitally important to us and we need to ensure we build effective relationships, through trust, always having an approachable, friendly and helpful attitude. This will ensure our guests feel reassured that we always have their interests at the heart of everything we do.

For all our current career opportunities please visit www.havencareers.co.uk